Returns and Refunds Policy
At Emmy's brigadeiro, we take pride in delivering the freshest and most delicious brigadeiros to your door. Customer satisfaction is our top priority, and we’re here to ensure you have a delightful experience.
Eligibility for Returns or Replacements
Due to the perishable nature of our products, we are unable to accept traditional returns. However, we’re happy to offer replacements or refunds in the following situations:
- Damaged or Incorrect Items:
- If your order arrives damaged or contains incorrect items, please contact us within 48 hours of delivery.
- Provide a photo of the damaged package or incorrect items to help us resolve the issue quickly.
- Quality Concerns:
- If you believe there’s an issue with the quality of your brigadeiros, please let us know within 48 hours of receiving your order.
- Include a detailed description and photos, if applicable, so we can investigate and address your concern.
- Delivery Issues:
- If your package is delayed and the products are no longer fresh upon arrival, please reach out to us with your order details.
How to Request a Refund or Replacement
- Email us at [email protected] with your:
- Order number
- Photos (if applicable)
- Details of the issue
- Our team will review your request and respond within 2 business days to provide a resolution.
Non-Refundable Situations
- Orders where incorrect shipping information was provided.
- Preferences or changes of mind after the order has been shipped.
- Claims made after the 48-hour window of receiving your order.
Refund Process
Approved refunds will be issued to the original payment method within 7 business days. If you prefer a store credit or replacement, please let us know.
Contact Us
We’re here to help! If you have any questions or concerns, feel free to contact us at [email protected] or at 07506561591.
Thank you for choosing Emmy's brigadeiro! We’re honoured to be part of your sweet moments.